information

Sales agency

UNITED PACIFICS Co., LTD.
(hereinafter referred to as the “Company”)

Representative and shop manager

Yohei Ishikawa, President of UNITED PACIFICS Co., LTD.

Address

1-20-4, Ebisu-minami, Shibuya, Tokyo,
Japan, 150-0022

E-mail

customservice@pfservice.co.jp
For inquiries regarding the online
shop, please contact us by e-mail at the address above.

Payment

Credit card transaction, PayPal

Tax

Items imported from abroad may incur customs duties, other import duties and customs charges.
Please be advised that any taxes imposed will be borne by the purchaser.

Shipment

Shipping charges are not included in the price.
Shipping charges vary according to shipping addresses or orders.

Please review your shipping charges and proceed with the purchase procedure.
After your orders and the payment are complete, we will ship the product in 1 or 2 weeks.
For more information including shipping charges and delivery times, please see here.
When you would like the product to be shipped to any area not listed here, please contact us by e-mail.

Return

We regret to say that we cannot accept returns and exchanges because of the purchaser’s personal preferences.

We will accept returns only to the extent that you have received a product you did not order or that you want to return or exchange the product due to reasons attributable to the Company including inferior products.

When you want to return the product, please contact us by e-mail within 14 days of receipt.

In connection with that, please let us know the reasons and also provide an image of the product (such as an image showing a scratch on the product). The purchaser is responsible for all shipping charges for returned products.

After the Company checks the returned product, we will refund the price and shipping charges for sending it.
The Company will determine whether the returned product is a quality product or inferior product according to our standards.

Transfer charges for refunding the price and shipping charges will be borne by the Company.

Return address
UNITED PACIFICS Co., LTD.

1-17-4, Ebisu-minami,
Shibuya, Tokyo, Japan, 150-0022

Phone: +81-3-3710-9885
E-mail: customservice@pfservice.co.jp
*In the following cases, we will not accept returns and exchanges:

products which you have used,damaged or defaced products due to reasons attributable to you, or products which you received more than 14 days ago.

Others

Actual products may appear different from the images of the ones on the website.
Please check the product’s features and points to be noted on its description page before purchasing.
Sales prices and information posted on the website are subject to change without notice.
For information regarding stock-out products, please contact us by e-mail at customservice@pfservice.co.jp We will inform you of when the products will arrive next.

Distributor

You can purchase some P.F.S. products in the following shops:
For more information,please contact the shops directly.

Retail stores information