HELP
Contact Mail address
customerservice@pfservice.co.jp
For inquiries regarding the online shop, please contact us by e-mail at the address above.
Regular Holiday
We don’t shipping orders on Saturday, Sunday and national holidays, but your orders are always accepted. If you have any questions, please contact our Customer Service.
How to order
1) Select the color , size, quantity and click "ADD TO CART" button from PRODUCTS page.
2) Once you have decided what you would like to purchase, click on the "View my cart" button and click "Check out" button.
3) Members : Click the human icon on top of the site. Enter your E-mail and password and click the "Sign in" button.
New Members : Click the "Create account" button and enter your names and e-mail address and password, then click "Create" a permanent account.
* We don't have news letters service even if you subscribe news letter but you might receive it someday!
* You can purchase as a guest.
4) Enter the billing and shipping address and click "continue to shipping".
5) Select shipping method - EMS or Sagawa.
- International shipping = EMS
- Domestic shipping = Sagawa
6) Provide payment information.We are able to accept payments with Credit Card and PayPal.
7) Review your order including the shipping cost , and click "SUBMIT MY ORDER" button.
8) Please note, check the "Terms and Conditions" and select the check box before placing your order.
9) You will receive an email acknowledging receipt of your order.
10) If you don’t receive the email from us, please contact our Customer Service using other email address.
Payment
1)Credit card（Visa・American Express・MasterCard・JCB・DINERS）
2) Paypal
Notification about our products
Actual color of products may appear different from the images of the ones on the website. Please note, our industrial products from overseas has small scratches and paint peeling when they are imported to Japan.
Price
Sales prices posted on the website are subject to change without notice.
Our information・Privacy Policy・Terms and Conditions
Please check below links.
Return
We regret to say that we cannot accept returns and exchanges because of the purchaser’s personal preferences.We will accept returns only to the extent that you have received a product you did not order or that you want to return or exchange the product due to reasons attributable to the Company including inferior products.When you want to return the product, please contact us by e-mail within 14 days of receipt.In connection with that, please let us know the reasons and also provide an image of the product (such as an image showing a scratch on the product). The purchaser is responsible for all shipping charges for returned products.After the Company checks the returned product, we will refund the price and shipping charges for sending it.The Company will determine whether the returned product is a quality product or inferior product according to our standards.Transfer charges for refunding the price and shipping charges will be borne by the Company.
Return address
UNITED PACIFICS Co., LTD.
1-17-4, Ebisu-minami, Shibuya, Tokyo, Japan, 150-0022
Phone: +81-3-3710-9885
E-mail: customservice@pfservice.co.jp
*In the following cases, we will not accept returns and exchanges: Products which you have used,damaged or defaced products due to reasons attributable to you, or products which you received more than 14 days ago.
*Please do not send your item back to P.F.S. without the return authorization number. This information allows us to correspond with Customs officials about your return. We cannot accept any returns without a return authorization number.
Shipment
Shipping charges are not included in the price. Shipping charges vary according to shipping addresses or orders. Please review your shipping charges and proceed with the purchase procedure. After your orders and the payment are complete, we will ship the product in 1 or 2 weeks. For more information including shipping charges and delivery times, please see here. When you would like the product to be shipped to any area not listed here, please contact us by e-mail.